From: Elaine B. Lopes (elopes@xxxxxxxxx)
Date: Tue Sep 19 2000 - 12:52:40 GMT-3
Hi Sheref,
This guy is only making fun. Both configuration and troubleshooting are done wi
thin the 2 exam days in the same physical lab, and you'll be provided with anyt
hing you need to complete successfully the tasks you're asked for. Also in the
Brazilian lab the exam can be run in Portuguese (mother tongue in Brazil), Engl
ish and Spanish, and no threats or violence is part of the certification whatso
ever.
Cheers,
Elaine Lopes
At 07:42 PM 09/18/2000 -0700, Sheref Mohamed wrote:
>Its sounds more difficult than i thought !!!
>--- "Price, Jamie" <jprice@isgteam.com> wrote:
> > Appaarently, for that added touch of realism, Cisco
> > is considering the
> > following for the troubleshooting section.
> >
> > 1. You will be paged and expected to respond at a
> > random time
> > (although more than likely 2am) within a week of the
> > 1st 1.5 days of the
> > lab.
> >
> > 2. You will be required to relocate to a location
> > that has an
> > HVAC running at 15 degrees centigrade lower than
> > your personal comfort zone.
> >
> >
> > 3. You will not be able to telnet. You will have
> > to talk an
> > end user (over a substandard phone line) at the
> > company affected, whose sole
> > responsibility is the nightly backups of said large
> > company, into
> > troubleshooting for you by proxy. This includes,
> > identifying IP addresses
> > to telnet to, identifying problems, and resolution
> > of such.
> >
> > 4. The site that you need to troubleshoot will NOT
> > be based in
> > the same geographic locale as yourself - language
> > barriers WILL be an issue.
> >
> > 5. The troubleshooting period will span a shift
> > change at the
> > affected site. It will be up to you to convince, by
> > any means necessary,
> > the "proxy" troubleshooter to remain onsite for the
> > duration. The threat of
> > violence upon his/her family is acceptable, however
> > the carrying out of such
> > threats MAY result in failure if that family is in
> > any way connected to a
> > Cisco employee.
> >
> > 6. You will be required to provide a document that
> > fully covers
> > your procedures (executive summary required) and
> > justifies every 15 minute
> > block of time that you spent troubleshooting by the
> > end of the day.
> >
> > 7. Oh.....and you will not get to see the network
> > before you
> > enter the troubleshooting phase.
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: Kevin Baumgartner [mailto:kbaumgar@cisco.com]
> > Sent: Monday, September 18, 2000 11:54 AM
> > To: Elaine B. Lopes
> > Cc: ccielab@groupstudy.com
> > Subject: Re: Brazilian labs
> >
> >
> > That's interesting that this is the way the
> > troubleshooting part is done in
> > Brazil.
> > I am hearing rumors that the troubleshooting (at
> > least in the US) will be a
> > completely
> > different network than you work on for the first 1.5
> > days. And once you
> > figure out the
> > topology you have to find all the problems that are
> > in the network and solve
> > them.
> > This makes the troubleshooting harder I would think
> > since you are not using
> > the network
> > you designed and worked on for the first 1.5 days.
> > Also completely
> > documenting your
> > network so that you can use in troubleshooting then
> > makes less sense.
> >
> > But don't take this as truth. At least from me as
> > I haven't yet made it to
> > the
> > troubleshooting section.
> >
> > Kevin
> >
> > At 10:14 AM 9/18/00 -0700, you wrote:
> > >The lab in Sao Paulo, Brazil is like any other labs
> > worldwide, as
> > statistics and exams. Regarding the patching,
> > candidates are required to do
> > their own patching according to the exam topology
> > given to them.
> > Troubleshooting for now works by inserting faults on
> > the topology the
> > candidate just left when he/she leaves the lab after
> > Day2-morning. Regards,
> > >Elaine Lopes
> > >
> >
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