From: Donald (dbjohnson@xxxxxxxxxxxx)
Date: Tue Dec 11 2001 - 21:52:16 GMT-3
I actually booked two sessions when they were free and everything was fine,
got some exercise on the ISDN and the Token Ring switch. I would not give
them a dime because of some overpriced useless software they sold me. that
is just me.
Don
----- Original Message -----
From: "paul jin" <pauljin@yahoo.com>
To: "MOLINA, MARTIN J *Internet* (PBI)" <mm1343@pbi.net>;
<ccielab@groupstudy.com>
Sent: Monday, December 10, 2001 7:31 PM
Subject: Re: BFQ Lab Lays an Egg
> Hey Martin,
>
> I had similar experience with their online lab. Luckily this was when
they first started and they gave away
> some free slot.
>
> I did not have an ISDN simulator then so I was going to try out their lab.
>
> When I logged into the term server, and try the reverse telnet session
into the router, I got no signal or output
> coming back from the lab routers, you know, the kind of output you get
when you keep the terminal server on
> but leave the rest of the routers off. :-)
>
> So I email/paged the tech support. No response. No email. I
specifically asked him to email back. When I returned to
> work, I got a voice mail message left on Sunday, and the session was
Saturday. The tech said that I could not get into
> the router because I probably had sessions open already and was locked out
because of it. Duhh, I opened the session, just
> not getting any response from the routers. So I have not used them since
then.
> "MOLINA, MARTIN J *Internet* (PBI)" <mm1343@pbi.net> wrote: Folks,
> Recently I booked time on the Cisco practice lab available at WWW.BFQ.COM.
I
> paid my $49 and received confirmation that my 6 hour timeslot had been
> reserved. The e-mail contained a hostname to telnet to. I attempted to
> access the lab using the instructions provided to me and I was unable to
get
> in. I alpha-paged the "POD" engineer and did not get a response. I called
> the contact listed on the website the next day after hearing absolutely
> nothing from these guys. I was informed that the equipment was in the
> process of being moved (would have been nice to know before I spent the
$49)
> and that I would be given a free timeslot in the future. Long story short,
> the free timeslot came and I was actually able to get in. However, one of
> the key routers was unreachable via the Tserv ( No ISDN as a result).
Again
> I paged the "POD" engineer and received no response. I sent an e-mail
> stating I was displeased with the level of service so far and that a
refund
> was in order . Surprise, no response. I called the contact the next day
and
> he hung up on me. Bottom line: If you enjoy throwing away money and people
> not responding to your support requests, I have a block of wood in my
garage
> you can telnet to and use for the low price of $49 for six hours. If you
> don't, stick with CCIEGYM.COM or FATKID. Both of these labs offer
> reliability and responses to your support requests. Thanks for your time.
>
> Martin Molina
> Senior Network Engineer
> Pacific Bell Internet Services
> CCNP CCDP
> Paul Jin, CCNP, CCDA, MCSE+I
> Network Engineer
> PaulJin@Yahoo.com
>
>
> ---------------------------------
> Do You Yahoo!?
> Check out Yahoo! Shopping and Yahoo! Auctionsfor all of your holiday
gifts!
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