Re: Cisco TAC satisfaction rating going down....

From: Howard C. Berkowitz (hcb@gettcomm.com)
Date: Fri Jun 20 2003 - 11:35:44 GMT-3


At 9:06 AM -0500 6/20/03, Sam Munzani wrote:
> > #2. I have found that waiting for the Australia TAC timezone usually pays
>> off (I am in PDT). The Aussies just seems to be sharper on most things,
>but
>> not always.
>
>Interestng. Last 6 times in raw I found Aussie Tech. whom I was teaching how
>the things work and what I need from him. They didn't have even basic
>knowledge. All the times, I chose to wait till morning to requeue case to
>USA.

I can't speak specifically to TAC, but I do think well of Australian
networking expertise. As I frequently remind my colleague, Jason
Sinclair, any people that regard a platypus, that collection of
random biological spare parts moving in close formation, as natural,
are extremely well equipped to deal with multivendor, multiprotocol
networking.



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