From: Charles Church (cchurch@wamnet.com)
Date: Mon Jun 23 2003 - 15:07:51 GMT-3
From what I've seen, the person you initially talk to who opens the case
will assign you to a subject expert, whether it's VPN, OSPF, WAN technology,
etc. You skip the first level of people, whom I believe look and sound like
the Dell TV guy. "Dude, you're getting an RMA"! Non-CCIEs get stuck with
the 'Is your router turned on?' kind of questions initially. Think of it as
just a little more incentive to pass the lab. But complain all you want.
Ever call 3Com for support? Ugggh...
Chuck Church
CCIE #8776, MCNE, MCSE
Wam!Net Government Services
13665 Dulles Technology Dr. Ste 250
Herndon, VA 20171
Office: 703-480-2569
Cell: 703-819-3495
cchurch@wamnet.com
PGP key: http://pgp.mit.edu:11371/pks/lookup?search=chuck+church&op=index
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com]On Behalf Of
Barry Bocaner
Sent: Monday, June 23, 2003 1:24 PM
To: ccielab@groupstudy.com
Subject: RE: Cisco TAC satisfaction rating going down....
On Mon, 23 Jun 2003, Scott Morris wrote:
> Actually, my understanding is that a CCIE opening a case is SUPPOSED to
> automatically escalate one step, although reality has told me different
> lately.
My understanding is that as a CCIE you are entitled to a TAC engineer who
is also a CCIE if you request it, but you are not automatically given one
if you don't.
Barry - No. 6852
--=-=-=-=-=-=-=-=-=-=-=-
Barry J. Bocaner
barry@bocaner.net
http://web.bocaner.net
-=-=-=-=-=-=-=-=-=-=-=-=
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