From: MADMAN (david.madland@qwest.com)
Date: Thu Mar 03 2005 - 15:47:35 GMT-3
Maybe it is. I forwarded this to my group and another engineer in my
group mentioned she was told by TAC that she would get a tier 2 engineer
if she had a CCIE open the case.
Dave
Danshtr wrote:
> I wish it was true ... :)
>
>
> On Thu, 03 Mar 2005 10:13:15 -0500, Mark Lasarko <mlasarko@co.ba.md.us> wrote:
>
>>In case y'all were too busy studying to catch this:
>>
>>02 MAR 2005: Cisco's Technical Assistance Center has changed the
>>routing process for service requests initiated by CCIEs. As of December
>>20, 2004, requests from CCIEs at companies with valid support contracts
>>are being routed directly to the more experienced core support team.
>>This change is designed to ensure a better match between the technical
>>skills of Cisco support representatives and the company's most
>>highly-skilled customers.
>>
>>http://www.cisco.com/en/US/learning/le3/ccie/announcements/index.html#tacrouting
>>
>>Cheers,
>>~M
>>
>>_______________________________________________________________________
>>Subscription information may be found at:
>>http://www.groupstudy.com/list/CCIELab.html
>>
>
>
>
-- David Madland CCIE# 2016 Sr. Network Engineer Qwest Communications 612-664-3367"Emotion should reflect reason not guide it"
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