RE: Cisco Announced change to R&S

Are your user's the Dell support team? I know if I was working for Dell
support and I put a caller on hold that's what I'd want my customers to
hear. Now if your customer is HP support. ;)

Cheers,

Jared Scrivener CCIE3 #16983 (R&S, Security, SP), CISSP

Sr. Technical Instructor - IPexpert, Inc.

Telephone: +1.810.326.1444

Fax: +1.810.454.0130

Mailto: <mailto:jscrivener_at_ipexpert.com> jscrivener_at_ipexpert.com

From: Larry Hadrava [mailto:lhadrava_at_ipexpert.com]
Sent: Wednesday, 6 May 2009 4:14 PM
To: jscrivener_at_ipexpert.com
Cc: Scott Morris; George Roman; Radioactive Frog; Ryan West; Scott M
Vermillion; Dark Fiber; Darby Weaver; Nauman Habib; Cisco certification; ron
wilkerson
Subject: Re: Cisco Announced change to R&S

Jared:

Sometimes when I reboot my laptop the Internet goes down - so if you
experience a loss of Internet connectivity it will be OK in a couple minutes
once my laptop reboots.

Actually my troubleshooting scenario of the day is a voice issue:

When a user puts a PSTN caller on hold, intermittently the user will hear a
recording welcoming them to Dell Support. This does not happen every call
nor is it isolated to one phone or DN.

I love networking!!!

Larry Hadrava
CCIE #12203 CCNP CCNA
Sr. Support Engineer - IPexpert, Inc.
URL: http://www.IPexpert.com

On Wed, May 6, 2009 at 7:00 PM, Jared Scrivener <jscrivener_at_ipexpert.com>
wrote:

Yeah, every time you get those emails and go off to work on it, Groupstudy
goes quiet for a few hours, Larry.

I, for one, am happiest when your customers stop doing stupid things so we
can keep the conversation rolling. ;)

Cheers,
 
Jared Scrivener CCIE3 #16983 (R&S, Security, SP), CISSP
Sr. Technical Instructor - IPexpert, Inc.
Telephone: +1.810.326.1444
Fax: +1.810.454.0130
Mailto: jscrivener_at_ipexpert.com

-----Original Message-----
From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
Larry Hadrava
Sent: Wednesday, 6 May 2009 3:50 PM
To: Scott Morris
Cc: George Roman; Radioactive Frog; Ryan West; Scott M Vermillion; Dark
Fiber; Darby Weaver; Nauman Habib; Cisco certification; ron wilkerson
Subject: Re: Cisco Announced change to R&S

Scott has a good point. I get the network is down calls all day. I play
Columbo and find out that one user cannot open an email with a blobked
attachment. I love my job:-)
Larry Hadrava
CCIE #12203 CCNP CCNA
Sr. Support Engineer IPexpert, Inc.
URL: http://www.IPexpert.com <http://www.ipexpert.com/>

On Wed, May 6, 2009 at 6:00 PM, Scott Morris <smorris_at_internetworkexpert.com
> wrote:

> I think it would be easier to just have a ticket saying "The network is
> broken." which is how most user-instigated tickets start anyway. ;)
>
>
>
>
> *Scott Morris*, CCIE/x4/ (R&S/ISP-Dial/Security/Service Provider) #4713,
>
> JNCIE-M #153, JNCIS-ER, CISSP, et al.
>
> JNCI-M, JNCI-ER
>
> smorris_at_internetworkexpert.com
>
>
> Internetwork Expert, Inc.
>

> http://www.InternetworkExpert.com <http://www.internetworkexpert.com/>
<http://www.internetworkexpert.com/>

>
> Toll Free: 877-224-8987
>
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>
>
> Knowledge is power.
>
> Power corrupts.
>
> Study hard and be Eeeeviiiil......
>
>
>
> George Roman wrote:
> > I think it depends on cisco also how often will they make the same
> > issues to repeat.
> > Think about it... if they have 5 issues and they keep doing the same
> > it will be easy enough if someone just tells you for example "bgp has
> > the wrong as number" and there you go.. you have the points.
> >
> > Regards,
> > George
> >
> >
> > On Tue, May 5, 2009 at 6:20 PM, Radioactive Frog <pbhatkoti_at_gmail.com
> > <mailto:pbhatkoti_at_gmail.com>> wrote:
> >
> > Just wondering about the lab-rat(s) - what strategy will they be
> > thinking to
> > cheat the troubleshooting section?
> >
> > Duh!
> >
> > -Frog
> >
> >
> > Blogs and organic groups at http://www.ccie.net
<http://www.ccie.net/>
> >
> >
> _______________________________________________________________________
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Received on Wed May 06 2009 - 16:22:19 ART