Re: Cisco VoiP gateway options

John,
           I had to solve a similar problem recently and I used the IP
communicator over VPN. A word of caution would be what VPN vendor are you
using ? Most of the tweaking is going to come down to one-way voice issues
caused by Routing over the VPN back to the clients. 9K is more than I had to
deal with so now I wonder about CAC , QOS off the CUCM Cluster and client side
( PC) configs , to run clean back to the Data Center's voice VLAN.
         If the home based clients have a mix of Firewalls and Service
providers this can become a lot of work very quickly. You could use hardware
VPNs that will be more expensive but easier to handle from a Operational
perspective.
         You would not need anything on the Gateway since the calls are being
delivered without issues today.
                                                                  Regards,
                                                                     Karl

-----Original Message-----
From: John Pelletier <john.pelletier_at_altima-group.com>
To: Cisco certification <ccielab_at_groupstudy.com>
Sent: Wed, Jul 3, 2013 9:07 pm
Subject: Cisco VoiP gateway options

All here is the basic idea. We currently redirect calls to agents who work
from
home, the call volume

is rather his up to 9K per day. These calls are sent via TDM POTS lines to the
agents homes and are
incurring the cost associated with this which is significant. We currently
have
VPN connectivity to all of them.

Question is what are the the gateway/other options to utilize VoIP for these
calls? A gateway to ata devices?

Gateway to IP communicator/other since the VPN to the PC would be up?

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Received on Thu Jul 04 2013 - 09:47:47 ART